A human(s) is accountable for the work product, customer relationship, and final decisions.
Any use of AI or AI robotics is purely to assist the human worker(s). AI or robotics may not be the author of the core offering, the “face” of the business, or the decision-maker on quality, ethics, or customer commitments.
The business does not sell or market AI-generated output as if it were human made.
Uses of AI/robotics are disclosed internally and externally.
Allowed AI/robotics usage examples
Grammar/spellcheck, research, meeting and research summaries
Scheduling
Transcription of human work
Code assist with human review
Design or creative inspiration (example: a designer who uses image models for mood boards but draws the final)
Drafting that a human substantially rewrites
Assistive AI agent or robotics a human operates or supervises, with 2 or fewer AI agents and/or robots per human
AI/robotics utilization not allowed for this certification
Core product or service is generated by AI with only light human involvement.
Customer-facing “person” is a synthetic persona presented as human.
Autonomous systems replace the human role that the customer thinks they are buying (e.g., “handcrafted,” “composed by,” “designed by,” “maid service,” “consulting”) without that being the actual model.
Artist or musician who uses AI or robotics to substantially create or complete the finished work, versus using it for ideas or other business assistance.
Robotics mostly or fully producing a product with minimal to no human involvement or oversight. Example: 1 human involved with 3 or more AI agents or robots actually doing the work (example: a cleaning company that uses 1 human overseer of a team of robot cleaners).